Experience a New Level of Digital Support
The Warm Personalized Service You Know and Love is
Now Only a Click Away
Now, we are closer and even more available to you in new ways, on a variety of platforms that you can easily access from your computer or phone.
You Spoke, We Listened:
Getting help with your accounts, cards and loans just got much easier with our new digital support solution! Enjoy the convenience of live communication tools that will transform your remote banking experience - All so we can be closer, even while distant.
Here is how it works:
- Find our widget on the bottom right side of the screen on our website, Online Banking, Mortgage Center and application platforms.
- Choose what tool you would like to use to communicate with an operator. Video and Audio tools will use the microphone, speaker or camera of the device you are using.
- Wait until an operator answers and start chatting! For security, we will always verify your identity before disclosing any information regarding your account.
VOICE CALL
Say goodbye to call fees by using your device audio and microphone to call us directly from our online platforms. You can also request a call directly to your phone, whether your line is domestic or international – just leave your number and we will call you!
LIVE CHAT
For general inquiries, type up your question and receive a quick response on-screen from us. For specific matters, we will verify your identity via audio to ensure account security. You can also choose to receive the chat transcript for your own records.
VIDEO CHAT
For interacting face-to-face, call us with video and get the complete experience, just as if you were visiting the branch. You can see us and talk to us using your device’s camera and microphone – or even only microphone.
CO-BROWSING
On-screen guidance for opening accounts, filling out forms, submitting wires and e-transfers, browsing online banking and much more! We will walk you through the platform while looking at your screen and showing you exactly where to click.
FILE SHARING
Send us documents and images needed to complete applications or to update your information by simply uploading the file saved on your device.
These features are currently available within our website, Online Banking, application platforms and Mortgage Center during business hours (9am-5pm EST). Try it out today and enjoy all the convenience of this new level of digital support!
