Online Banking Disclosure
We disclose the following information
We disclose the following information to members who participate in electronic fund transfers (as defined in the Federal Electronic Fund Transfer Act) with the IDB Global Federal Credit Union (Credit Union), as required by the Federal EFT Act. The information provided covers the transfer services available when using Online Account Access, the online personal banking service operated by the Credit Union. In his disclosure, my, you and your refers to you the member.
Transfers
By using Online Account Access you may make deposit transfers to your accounts or other accounts you authorized as often as you like, except for transfers from your regular account which are limited to a total of six (6) in one month by government regulations. You may transfer up to the balance available in your accounts at the time of the transfer, except as limited under other agreements. The Credit Union reserves the right to refuse any transaction that would draw upon insufficient funds, lower an account below a required balance, or exceed your credit limit.
Business Day Disclosure
The Credit Union is open for business Monday through Friday except for holidays observed by the Inter-American Development Bank. You may make Online Account Access transactions at any time (24 hours a day, 7 days a week), except when the system is temporarily shut down for maintenance, equipment repair or daily computer file updating.
Periodic Statements
The Credit Union will include in your regular monthly statement any transactions you made with Online Account Access. You may also access the account information available in Online Account Access to find out if a transfer was made.
Fees for Online Account Access
NONE
Errors and Problem Resolution Procedures
If you think there has been an error in an electronic transaction, you can call us at (202) 623-3363 or write us at:
IDB Global Federal Credit Union
PO Box 27377
Washington, DC 20038-7337
To assist you, we will need to know the following:
- Your name and account number.
- The dollar amount of the suspected error.
- The type, time and date of the transaction.
- Why you believe there was an error.
We will investigate and resolve each problem as quickly as possible. As soon as you contact us, we will start our investigation.
Errors on Your Monthly Statement
If you think that an electronic transaction shown on your monthly statement is incorrect, or if you believe an unauthorized transaction has taken place, contact us as soon as you can. We must be notified within 60 days from the postal date of the first statement we mailed to you on which the suspected problem appeared.
If you don't contact us within this 60-day time period, you could be held responsible for all unauthorized withdrawals if they occurred between the end of the 60-day period and the time you actually notified us, and if the withdrawal could have been prevented if we had been notified. Of course, we will extend this period if you were prevented from contacting us. If you call to notify us of a suspected error, we may request that you send us your complaint or question in writing. If we do, we must receive that information within ten business days of your call.
Telling You The Results of Our Investigation
We will tell you the results of our investigation within ten business days after we hear from you, and we will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decided to do this, we will recredit your account within ten business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. However, if we asked you to put your complaint or question in writing, and we did not receive your letter within ten business days, we will not recredit your account.
If you advise us of an error in connection with a point-of-sale purchase, we will tell you the results of our investigation with 20 business days. If we need more time, we may take up to 90 days to investigate the matter. If we decide to do this, we will recredit your account within 20 business days for the amount you think is an error. If we decide there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
Our Responsibility to You
We will be responsible for your actual losses if they were directly caused by our failure to:
- Complete a transfer as you requested.
- Complete a transfer for the amount you requested.
However, we will not be responsible for your losses if:
- Through no fault of ours, you did not have enough money in your account to make the transfer.
- Through no fault of ours, the transfer would have caused you to exceed your available credit.
- The money in your account was attached, subject to legal process, or was blocked in some other way.
- You knew the Online Account Access system or your access device was not working properly and used it anyway.
- You were trying to defraud us.
- Circumstances beyond our control, or a natural disaster such as a flood or fire, prevented the transfer from taking effect.
Disclosure of Account Information to Third Parties
We will disclose information to third parties about your account or the transfers you make:
- To verify the existence and condition of your account for a third party, such as a credit bureau, or
- To comply with government agency or court orders, or
- If you give us your written permission, or
- Where it is necessary for completing transfers.